Shipping & Returns

Shipping Details
 
Processing Timeline
 
Every order requires 2–5 business days for processing before leaving our studio. This dedicated time allows us to inspect, authenticate, and meticulously package your jewelry so it reaches you in flawless condition.
 
Once prepared, your piece is dispatched from our California location via secure and fully insured carriers.
 
Domestic Shipments (USA)

Standard Shipping: We are pleased to offer complimentary shipping on most domestic orders.
Priority Service: Faster delivery options can be selected at checkout for a nominal fee.

Delivery Estimates: Usually 3–7 business days following dispatch, depending on your destination and chosen carrier.
 
You will receive an automated tracking link via email the moment your order departs our studio.
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Security & Delivery Confirmation
 
To safeguard your high-end purchase, every Jynne shipment is:

Insured for its full value during transit.
Assigned a unique tracking number sent directly to your inbox.
Subject to adult signature requirements for luxury-tier items.
 
Should you be unavailable during delivery, the carrier will typically attempt a second visit or provide notice for local pickup.
 
Claims for Loss or Damage
 
In the unlikely event an order is lost or arrives compromised:

Reach out to us at hello@jynne.com immediately.
Please provide your order details, tracking information, and photographic evidence of the damage to both packaging and contents.
We will coordinate with the insurer to file a claim and resolve the issue through a replacement or appropriate remedy.
 
Returns & Exchanges
 
Eligibility Guidelines
 
We want you to be completely delighted by your selection. Should you feel otherwise, you may request a return within 14 days of delivery, provided the following criteria are met.
 
To qualify for a return:

The jewelry must be in its original, unworn, and pristine state.
All packaging, including designer boxes, satin pouches, and GIA certificates, must be returned.
The piece must not show any signs of resizing, engraving, or damage.

Return Period

Your return request must be filed within 14 days of the registered delivery date.
After approval, we will supply specific shipping instructions and a deadline for returning the item.
Packages received after the authorized window may be ineligible for processing.

Refunds & Store Credits
 
Reimbursement Policy
 
Following a thorough inspection of your returned item at our studio, approved returns will be refunded to the original payment method used or issued as store credit at your request.
Please allow your financial institution standard processing time to reflect the credit on your statement.
 
Shipping Expenses

Original shipping costs (including express and international fees) are non-refundable unless the item was sent in error or arrived damaged.
Clients are responsible for return shipping costs, unless otherwise agreed upon in writing by Jynne.
We recommend using a tracked, insured service for all returns. Jynne cannot be held liable for pieces that are lost or damaged while being sent back to us.

Cancellations
 
Requests to change or cancel an order must be made within 12 hours of purchase.
Beyond this 12-hour window, the fulfillment process has likely begun and changes may no longer be possible.
To request a cancellation, email hello@jynne.com with your order number as the subject line immediately.
 
Initiating Your Return
 
To start a request for a return or exchange:

Contact our dedicated concierge at care@jynne.com.
Include your name, order number, and a brief explanation for the return.
Upon review, we will issue a Return Authorization (RA) and specific mailing instructions.
Please do not dispatch any items without an RA, as unauthorized parcels will not be accepted at our facility.
 
Policy Revisions
 
We may periodically refresh this Shipping & Returns Policy to stay current with logistics practices or legal requirements. We suggest visiting this page regularly to stay updated on our service standards.
For additional support, please reach out to us at hello@jynne.com.
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